Privacy Policy

Vera Pro Health Network Solutions, LLC (“Vera Pro,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information in connection with (a) our website at veraprohns.com (the “Website”) and (b) the Vera Pro Academy online training platform (the “Platform”). By using the Website or Platform, you acknowledge that you have read and understand this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with the Website and Platform, we may collect the following categories of information:

1.1 Personal / Contact Information

• Name
• Company name
• Job title
• Business email address
• Telephone number
• Mailing address
• State or country
• Information voluntarily provided through forms or correspondence

1.2 Business Information

• Organization name and healthcare organization type
• Training interests and requested services
• Number of participants and scheduling preferences
• Proposal requirements

1.3 Platform Account Information

• Name and email address
• Employer / company affiliation (for Company accounts)
• Account role (Administrator or Employee)
• Hashed password (Vera Pro never stores passwords in plain, readable text)

1.4 Usage & Progress Information (Platform)

• Course and module completion status
• Quiz scores and assessment results
• Sign-in timestamps
• Certificates issued

1.5 Technical Information

• IP address; browser, device, and operating system type
• Pages visited, and date and time of access
• Referring website
• General geographic location derived from your IP address Technical information helps us improve Website and Platform performance, functionality, and security.

2. HOW WE COLLECT INFORMATION

Information may be collected when you:

• Complete a contact form, request information, or request a proposal
• Register for training or create a Platform account
• Communicate with us by email or telephone
• Subscribe to updates, if offered
• Visit the Website or use the Platform
• Interact with website analytics tools and cookies

3. HOW WE USE INFORMATION

We use the information we collect to:

• Respond to inquiries and prepare proposals
• Schedule and deliver consulting and training services
• Create and manage Platform accounts, issue certificates, and (for Company accounts) provide Administrators with reporting on their organization’s Employee sign-in activity and course progress
• Process payments through our payment processor
• Communicate about accounts, including password resets and Platform updates
• Improve Website and Platform functionality and analyze traffic
• Maintain security and protect against fraud or misuse
• Comply with legal obligations and protect Vera Pro’s legal rights Vera Pro does not sell personal information to third parties and does not use account information for third-party advertising.

4. COOKIES & ANALYTICS

The Website and Platform may use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and improve performance and security. Categories of cookies may include:

• Essential cookies — required for core site and account functionality;
• Preference cookies — remember settings and choices;
• Analytics cookies — help us understand how visitors use the site (for example, through a web-analytics provider such as Google Analytics). Most web browsers allow you to control or disable cookies through browser settings; disabling cookies may affect certain functionality. Where required, we honor recognized browser-based opt-out signals (such as Global Privacy Control) and “Do Not Track” preferences to the extent applicable.

5. INFORMATION SHARING

Vera Pro does not sell, rent, or trade personal information. Information may be shared only as follows:

5.1 Within a Company Account

A Company Administrator can view sign-in history, module progress, quiz scores, and certificates for Employees enrolled under that Company’s account. Employees should be aware that this information is visible to their organization’s designated Administrator(s) as part of the Platform’s team-reporting functionality.

5.2 Service Providers

We share information with trusted service providers strictly as needed to operate our business and the Platform, currently including Stripe, Inc. (payment processing), Supabase, Inc. (database hosting and storage), and Resend, Inc. (transactional email delivery, such as certificate and account emails). Service providers are expected to maintain appropriate safeguards for the information they receive.

5.3 Legal Requirements

We may disclose information if required by law, or in a good-faith belief that such action is necessary to comply with a legal obligation, protect the rights or safety of Vera Pro or others, or investigate potential violations.

5.4 Business Transfers

Information may be transferred in connection with a merger, acquisition, financing, or sale of all or part of our business.

5.5 With Your Consent

We may share information for other purposes with your consent.

6. AI-ASSISTED FEATURES & DATA

If the Platform’s AI-assisted tutor feature is enabled, questions and inputs you submit to it may be processed by a third- party AI service provider in order to generate a response grounded in Course content. You should not submit confidential, proprietary, or personally identifiable information — including protected health information — to the AI tutor. AI-generated responses are for educational assistance only and may be incomplete or inaccurate.

7. DATA RETENTION & DELETION

We retain personal information only for as long as reasonably necessary to provide requested services, maintain business records, verify certificates, comply with legal obligations, resolve disputes, and enforce agreements. As general guidance (subject to counsel’s confirmation): Platform account and progress data is retained while an account is active and for a reasonable period thereafter for certificate verification and legal compliance; inquiry and proposal information is retained for a limited period after the last interaction. Information no longer required is securely deleted or destroyed in accordance with applicable law. To request deletion or ask about our retention practices, contact consult@veraprohns.com. We will evaluate and respond to verified requests within the timeframe required by applicable law.

8. DATA SECURITY

Vera Pro implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. Account and progress data is stored using industry-standard hosting infrastructure (currently Supabase, built on PostgreSQL), with password hashing and encrypted transmission. However, no method of electronic transmission or storage can be guaranteed to be completely secure, and Vera Pro cannot guarantee absolute security.

9. DATA BREACH NOTIFICATION

In the event of a data breach that compromises the security, confidentiality, or integrity of personal information, Vera Pro will investigate promptly, take reasonable steps to contain and remediate the incident, and notify affected individuals and, where required, applicable regulators or authorities, without undue delay and in accordance with applicable data-breach notification laws.

11. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional rights under state privacy laws. For example, California residents (under the CCPA/CPRA) may have the right to know what personal information we collect and how it is used and shared; request access, correction, or deletion; opt out of the “sale” or “sharing” of personal information (note: Vera Pro does not sell personal information); and not be discriminated against for exercising these rights. Residents of other states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, Utah, and others) may have comparable rights. To exercise any of these rights, contact consult@veraprohns.com; we may need to verify your identity before fulfilling a request.

12. CHILDREN’S PRIVACY

The Website and Platform are intended for business professionals and organizations. The Platform is not directed to, nor knowingly used by, individuals under the age of eighteen (18), and Vera Pro does not knowingly collect personal information from children under the age of thirteen (13). If Vera Pro becomes aware that personal information has been collected from a child contrary to applicable law, reasonable steps will be taken to delete such information.

13. THIRD-PARTY WEBSITES

The Website or Platform may contain links to third-party websites for your convenience. Vera Pro does not control or assume responsibility for the privacy practices, content, or security of those websites. You are encouraged to review the privacy policies of any third-party websites you visit.

14. INTERNATIONAL USERS

Vera Pro operates primarily within the United States. Individuals accessing the Website or Platform from outside the United States acknowledge that their information may be transferred to and processed in the United States, where privacy laws may differ from those in their jurisdiction.

15. CHANGES TO THIS PRIVACY POLICY

Vera Pro reserves the right to update or modify this Privacy Policy at any time. Changes become effective upon posting to the Website or Platform unless otherwise stated. Material changes may also be communicated by email to registered users or Company Administrators. Your continued use after revisions are posted constitutes acceptance of the updated Privacy Policy.

16. CONTACT INFORMATION

Questions regarding this Privacy Policy or Vera Pro’s privacy practices may be directed to: Vera Pro Health Network Solutions, LLC

• Email: consult@veraprohns.com
• Phone: 908-408-9627
• Website: veraprohns.com

17. EFFECTIVE DATE & ENTIRE POLICY

This Privacy Policy is effective as of the date it is published on the Vera Pro Website and Platform and remains in effect until replaced by a revised version. This Privacy Policy constitutes the complete statement of Vera Pro’s privacy practices relating to the Website and Platform and supersedes prior versions. If any provision is determined to be unenforceable, the remaining provisions shall remain in full force and effect.