These Terms of Service (“Terms”) govern your access to and use of (a) the Vera Pro Health Network Solutions website at veraprohns.com (the “Website”) and (b) the Vera Pro Academy online training platform (the “Platform”), each operated by Vera Pro Health Network Solutions, LLC (“Vera Pro,” “we,” “us,” or “our”). By accessing or browsing the Website, or by creating an account, purchasing access, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you should discontinue use immediately.
1. ACCEPTANCE & SCOPE OF THESE TERMS
These Terms apply to the Website and the Platform. They do not replace or modify any separate written agreement between Vera Pro and a client for consulting, corporate training, or other professional services. Where you or your organization have entered into a separate executed agreement with Vera Pro (for example, a Training Services Agreement), that agreement governs those services and, in the event of a conflict with these Terms as to those services, that agreement controls.
2. DEFINITIONS
- “Website” — the Vera Pro marketing and informational site at veraprohns.com.
- “Platform” — the Vera Pro Academy online training platform, including courses, interactive modules, assessments, certificates, reference tools, the AI-assisted tutor, and progress dashboards.
- “Courses” — the online training content offered through the Platform.
- “Company” — an organization that purchases seats on the Platform for its personnel.
- “Admin” — an administrator designated by a Company to manage users and access.
- “Employee” — an individual user added to a Company account.
- “User,” “you” — any person who accesses the Website or Platform.
3. USE OF THE WEBSITE
3.1 Website Purpose
The Website provides information regarding Vera Pro’s professional healthcare consulting, corporate training, educational programs, speaking engagements, and related services. Information on the Website is provided for general informational purposes only. Nothing on the Website shall be interpreted as creating a consulting relationship, training agreement, partnership, employment relationship, or other contractual relationship. Professional services are provided only through a separately executed written agreement.
3.2 Eligibility
By using the Website or Platform, you represent and warrant that you are at least eighteen (18) years of age, possess the legal authority to enter into binding agreements, will use the Website and Platform only for lawful purposes, and will comply with all applicable federal, state, and local laws and regulations.
3.3 Permitted Use & License
Subject to these Terms, Vera Pro grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Website solely for legitimate business and informational purposes — including learning about Vera Pro’s services, requesting information, contacting Vera Pro, requesting proposals, registering for training or events where available, and downloading materials expressly identified as available for public download. No ownership rights are transferred by your use of the Website.
4. THE VERA PRO ACADEMY PLATFORM & ACCOUNTS
4.1 Description of Service
Vera Pro Academy provides online training courses, interactive modules, assessments, and certificates of completion related to managed care, provider relations, contracting, value-based care, and related healthcare administration topics. The Platform may also include supplementary features such as an AI-assisted tutor tool, reference materials, and progress- tracking dashboards. Features may be added, modified, or discontinued from time to time.
4.2 Company Accounts
A Company may create an account and purchase a specified number of seats at the then-current per-seat price. The Company designates one or more Admins who may add Employees up to the number of purchased seats. Admins are responsible for the accuracy of information provided when adding Employees and for managing access on behalf of their organization.
4.3 Individual Accounts
An individual may alternatively create a self-serve account for personal use at the then-current individual enrollment price. Individual accounts are for the sole use of the person who created them and may not be shared.
4.4 Account Security
Users are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. New Employee accounts are issued a temporary, system-generated password and are required to set a new password upon first login. You must notify Vera Pro promptly at consult@veraprohns.com of any suspected unauthorized use of an account.
5. PAYMENT TERMS & REFUNDS
- Vera Pro Academy (self-serve online access): $420.00 USD per user/seat, one-time payment, granting access to all three tracks — the full Level I curriculum — for each enrolled individual or company seat. Pricing is not per-login or per- module.
- On-site (in-person) corporate training is priced separately by track and is governed by a separate Training Services Agreement rather than these Terms.
- All payments are processed by a third-party payment processor (currently Stripe, Inc.). Vera Pro does not directly collect or store full payment card numbers.
- Corporate or enterprise training engagements arranged directly with Vera Pro may instead be governed by a separate Training Services Agreement with its own pricing and terms; for those services, the executed agreement controls.
5.1 Refund Policy
Except as otherwise required by applicable law or expressly stated in a separate agreement: (a) a purchaser may cancel and receive a full refund of amounts paid before account access credentials are issued; (b) once access credentials are issued, payments are non-refundable, because access to digital course content is provisioned immediately; (c) deactivation of an Employee by a Company Admin does not entitle the Company or the Employee to a refund of amounts already paid; and (d) Vera Pro may change pricing prospectively, but a change in price does not affect access already purchased.
6. INTELLECTUAL PROPERTY
All Website and Platform content is owned exclusively by Vera Pro Health Network Solutions, LLC or used under appropriate authorization, and is protected by applicable copyright, trademark, and other intellectual property laws. Protected content includes, without limitation, the Website and Platform design, logos, branding, text, training and course descriptions, course outlines, educational materials and modules, quizzes and assessments, articles, graphics, videos, downloadable resources, forms, templates, methodologies, case studies, proprietary healthcare operational models, the CPT Code Reference Guide, and all other original content displayed. Access granted under these Terms is a limited, non-exclusive, non-transferable, revocable license to use the content solely for personal or internal organizational training purposes. Except as expressly permitted in writing, no portion of the Website or Platform may be copied, reproduced, distributed, displayed, modified, published, sold, licensed, sublicensed, white- labeled, reverse engineered, or otherwise exploited for commercial purposes, and you may not remove any proprietary or copyright notices. All rights not expressly granted are reserved.
7. ACCEPTABLE USE
You agree not to:
- Share individual login credentials with, or allow account access by, any other person;
- Reproduce, resell, redistribute, or publicly display Course or Website content outside the Platform without Vera Pro’s prior written consent;
- Use the Website or Platform for any unlawful purpose or to violate the intellectual property or other rights of Vera Pro or any third party;
- Attempt to gain unauthorized access to the Website, Platform, other accounts, or underlying systems, or interfere with their operation or security;
- Introduce malicious software, or use any automated means to scrape, copy, index, or extract content;
- Misrepresent your identity or affiliation;
- Use Website or Platform content to develop competing products, training programs, datasets, or services; or
- Otherwise act in a manner that damages Vera Pro’s reputation or operations.
8. ARTIFICIAL INTELLIGENCE, AUTOMATED ACCESS & AI FEATURES
8.1 Restrictions on AI & Automated Access
You may not use artificial intelligence systems, bots, crawlers, scraping technologies, or similar tools to copy, extract, summarize, reproduce, index, train on, or otherwise exploit any Website or Platform content without Vera Pro’s prior written consent. This includes using such content to develop competing educational materials, commercial training programs, datasets, or AI models.
8.2 AI-Assisted Tutor & Features
The Platform may include an AI-assisted tutor or similar feature intended to help answer questions related to Course content. Responses generated by any such feature are provided for educational assistance only; are generated by automated systems and may be incomplete, inaccurate, or out of date; and do not constitute professional, legal, financial, clinical, or compliance advice. You should independently verify any information before relying on it, and should not submit confidential, proprietary, or personally identifiable information to the tutor. Your use of AI-assisted features is at your own discretion and risk.
9. USER COMMUNICATIONS
Information submitted through contact forms, email, registration forms, proposal requests, or other Website or Platform features should be accurate, complete, and truthful. Submission of an inquiry does not obligate Vera Pro to provide services or create a contractual relationship, and Vera Pro reserves the right to decline inquiries or requests for services at its sole discretion.
10. CERTIFICATES OF COMPLETION
Upon successful completion of all required modules within a given certification track, a user may receive a certificate of completion. Certificates issued under a Company account will display the Company’s name; certificates issued under an Individual account will be designated accordingly. Certificates reflect completion of Vera Pro Academy coursework only. They are not, and shall not be represented as, a professional license, certification, accreditation, or credential issued by any governmental, regulatory, or accrediting body; a guarantee of employment, promotion, or any business, regulatory, or financial outcome; or a certification of regulatory compliance. Vera Pro is an independent training provider and is not affiliated with, or endorsed by, CMS, NCQA, the AMA, or any government agency or accrediting organization referenced in its educational content.
11. TERM & TERMINATION
These Terms remain in effect for as long as you access the Website or maintain an active Platform account. Vera Pro reserves the right, in its sole discretion and with or without notice, to suspend, restrict, or terminate your access to the Website or Platform — in whole or in part — for any violation of these Terms, non-payment, fraudulent, abusive, or unlawful activity, or to protect the security or integrity of the Platform, other users, or Vera Pro. A Company Admin may deactivate an Employee’s access at any time. Deactivation or termination does not entitle the Employee or the Company to a refund of amounts already paid, except as otherwise required by law or expressly stated in these Terms. Upon termination, your license to access the Website and Platform ends immediately; provisions that by their nature should survive — including Intellectual Property, Acceptable Use, Disclaimers, Limitation of Liability, Indemnification, and Governing Law — shall survive.
12. DISCLAIMERS
THE WEBSITE, PLATFORM, AND ALL COURSE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. VERA PRO DOES NOT WARRANT THAT THE WEBSITE OR PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT CONTENT IS ACCURATE, COMPLETE, OR CURRENT. TRAINING CONTENT IS PROVIDED FOR EDUCATIONAL AND PROFESSIONAL-DEVELOPMENT PURPOSES ONLY AND IS NOT LEGAL, REGULATORY, FINANCIAL, OR CLINICAL ADVICE.
13. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VERA PRO AND ITS OWNERS, OFFICERS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE WEBSITE OR PLATFORM. VERA PRO’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY YOU (OR YOUR COMPANY, AS APPLICABLE) TO VERA PRO FOR PLATFORM ACCESS DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
14. INDEMNIFICATION
You agree to indemnify and hold harmless Vera Pro and its owners, officers, employees, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms, your misuse of the Website or Platform, or your violation of any law or the rights of a third party.
15. GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles. The Parties shall first attempt to resolve any dispute through good-faith negotiation. Any dispute not resolved informally shall be submitted to binding arbitration administered in the State of New Jersey under the Commercial Arbitration Rules of the American Arbitration Association, and judgment on the award may be entered in any court of competent jurisdiction. Each party waives any right to a jury trial. Notwithstanding the foregoing, either party may bring a claim in small-claims court or seek injunctive or equitable relief to protect its confidential information or intellectual property.
16. CHANGES TO THESE TERMS
Vera Pro may update these Terms from time to time. Material changes will be communicated through the Website or Platform or by email to registered users or Company Admins. Continued use of the Website or Platform after changes take effect constitutes acceptance of the revised Terms.
17. MISCELLANEOUS
- Entire Agreement: These Terms, together with any separately executed agreement referenced herein, constitute the entire agreement between you and Vera Pro regarding the Website and Platform.
- Severability: If any provision is held unenforceable, the remaining provisions remain in full force and effect.
- No Waiver: Vera Pro’s failure to enforce any provision is not a waiver of its right to do so later.
- Assignment: You may not assign these Terms without Vera Pro’s consent; Vera Pro may assign them to a successor in connection with a merger, acquisition, or sale of assets.
18. CONTACT
Questions regarding these Terms may be directed to consult@veraprohns.com or 908-408-9627.
← Back to Vera Pro Academy